High Performance Agencies - eBook

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ISBN/ISSN: 978-1-57167-771-6

Author(s): Paul A. Gilbert

Copyright year: 2014

Edition: 1st

Other Formats: Print

pages: 223

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High Performance Agencies is about the skills and approaches that can lead best, park, recreation, and tourism organizations to reach their full potential, grow, thrive, and in the process make their communities better places. At their best, these organizations can change the world for the better. They can be powerful forces for community revitalization, environmental and historical education, fitness, connectedness with nature, and much more. But this great potential can only be realized by strong, effective organizations.

Because of the technological, demographical, economical, and political changes in society, the old ways of organizational management need to be retooled for the more dynamic environment.

Beyond higher education experience, the author has had leadership roles in government, nonprofit, and private sectors. He has served on the governance boards of six organizations and helped found two statewide associations.

This book was written to be used both as a university text for management and administration of park, recreation, and tourism organizations and as a guide for practitioners in the field.

Section I: Introduction: What is the Entrepreneurial Approach?

Chapter 1: Being a Viking Agency

Valhalla by Michael McCarty

A Crisis of Knowledge by Tom Lovell

Secrets of Farmers and Vikings by Randall P. Ferris


Chapter 2: Organizational Structure

Chapter 3: Mission and Momentum

Chapter 4: Strategic Planning

Section II: The Enterprise Approach

Chapter 5: Innovation

Chapter 6: Pricing

Chapter 7: Marketing

Chapter 8: Partnering

Section III: Human Resources

Chapter 9: Individual Differences

Chapter 10: Hiring the Best

Chapter 11: Keeping and Training the Best

Chapter 12: Performance-Based Review and Compensation

Chapter 13: Disciplinary Action

Section IV: Financial Resources

Chapter 14: Budgeting

Chapter 15: Land Acquisition

Chapter 16: Governance

Section V: Creating a Brighter Future

Chapter 17: Positioning

Chapter 18: Vision for the Future

Chapter 19: Leadership

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