Customer Service/Help

eBooks

Instructions for using eBooks purchased from Sagamore-Venture.

Important information regarding our eBook policies.

Bookstore Returns

Return Policy:

1. Invoices must be paid in full before authorization is approved.
2. Books may be returned between 90 and 365 days of original invoice.
3. Up to half the total number of books ordered per invoice may be returned. 
   
4. Books must be in pristine condition and returned in their original, unopened shrink-wrap.  (No credit will be given for damaged or stickered books.)
5. All shipping costs are the responsibility of the customer.
6. There is a 15% restocking fee.
7. Credit balances may be used against future purchase only.
8. Credit memos must be used within 12 months.
9. International returns are no longer accepted as of 9/1/2023.
10. A Copy of this signed and dated authorization form must be emailed to customerservice@sagamorepub.com.

Effective September 1st, 2023, we will no longer be accepting returns from Canada and other international orders.

Individual Purchase Returns

• Effective September 1st, 2023, we will no longer be accepting returns from Canada and other international orders.
• All items must be in NEW condition. Books must be returned in their original unopened shrink-wrap.
• eBooks are not refundable.
• You must contact us within 15 days of the invoice date to request a return.
• Once we receive and inspect the product, the purchase amount will be refunded, excluding shipping charges.

Accessible Format Request

Please see our accessibility page, where you can also find information about Access Text Network.

For additional inquiries or concerns, please contact gbates@sagamorepub.com.

Instructions for Online Material Access

Steps to redeem access code from print book if you DO NOT currently have a Sagamore-Venture account

• Create an account with Sagamore-Venture
• Complete and submit the form
• On your My Account page, click the 'Access Codes' tab
• Scroll down to 'Register My Materials Codes' and enter the code from the book
• Click on the 'My Materials' tab to access all additional materials provided with your book purchase

Steps to redeem access code from print book if you currently DO HAVE a Sagamore-Venture account

• Log in to your account
• On your My Account page. Click the 'Access Codes' tab
• Scroll down to 'Register My Materials Codes' and enter the code from the book
• Click on the 'My Materials' tab to access all additional materials provided with your book purchase

If you have any questions, contact us.

If you didn't find what you are looking for here, please use the online Contact Us form or contact us at
Sagamore-Venture
3611 N. Staley Rd., Ste. B,
Champaign, IL 61822
Phone: (217) 359-5940 - (800) 327-5557
Fax: (217) 359-5975