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Customer Service/Help

eBooks

Instructions for using eBooks purchased from Sagamore-Venture.

Important information regarding our eBook policies.

Bookstore Returns

Effective September 1st, 2023, we will no longer be accepting returns from Canada and other international orders.

If you represent a domestic book store and would like to request a return authorization, please follow the procedure here.

Individual Purchase Returns

Please contact us for more information regarding item returns.

  • Effective September 1st, 2023, we will no longer be accepting returns from Canada and other international orders.
  • All items must be in NEW condition. Books must be returned in their original unopened shrink-wrap.
  • eBooks are not refundable.
  • You must contact us within 15 days of the invoice date to request a return.
  • Once we receive and inspect the product, the purchase amount will be refunded, excluding shipping charges.

Accessible Format Request

Please see our accessibility page, where you can also find information about Access Text Network.

For additional inquiries or concerns, please contact us.

Instructions for Online Material Access

Steps to redeem access code from print book if you DO NOT currently have a Sagamore-Venture account

  • Create an account with Sagamore-Venture
  • Complete and submit the form
  • On your My Account page, click the 'Access Codes' tab
  • Scroll down to 'Register My Materials Codes' and enter the code from the book
  • Click on the 'My Materials' tab to access all additional materials provided with your book purchase

Steps to redeem access code from print book if you currently DO HAVE a Sagamore-Venture account

  • Log in to your account
  • On your My Account page. Click the 'Access Codes' tab
  • Scroll down to 'Register My Materials Codes' and enter the code from the book
  • Click on the 'My Materials' tab to access all additional materials provided with your book purchase

If you have any questions, contact us.

If you didn't find what you are looking for here, please use the online Contact Us form or contact us at
Sagamore-Venture
3611 N. Staley Rd., Ste. B,
Champaign, IL 61822
Phone: (217) 359-5940 - (800) 327-5557
Fax: (217) 359-5975